Knowing what clients want is the key to increasing referrals. In today's session of the Financial Advisor Webinar Series, Julie Littlechild, founder and CEO of Advisor Impact, showed attendees a step-by-step process to gather feedback from clients and how to utilize that feedback to improve client relationships. By viewing our webinar replay, you'll learn a systematic approach to:

• Gathering, collating, and analyzing client feedback
• Determining which clients will give you referrals
• Knowing which services each client values most
• Uncovering client dissatisfaction early

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